RETURNS & EXCHANGES

FOR APPAREL & PHYSICAL GOODS SHIPMENTS:

Please allow up to 2 business days for orders to be processed (if you order on Monday, your order should ship out on Tuesday or Wednesday). For shipments within the USA and Canada, please allow 3-5 days for delivery. For international shipments, please allow 7-10 days for delivery. On rare occasions, international shipping to some countries may take longer due to delays caused by the destination country’s customs clearance processes.

PURCHASE, USE, AND SHIPMENT TERMS AND CONDITIONS:

Digital Goods:

By purchasing Digital Goods (“eBook”) you agree to the following:

• All sales are FINAL and all charges from those sales are non-refundable. Rawvana has a strict NO REFUND POLICY on eBook purchases.
• Purchased eBooks are strictly for personal use.
• Order Cancellation Policy: orders for eBooks may not be canceled.
• Support is provided via email only. Initiate a support ticket request by contacting us at the “HELP CENTER & FAQ” link on the website Rawvana.com

Physical Goods:

By purchasing Physical Goods (“merchandise”) you agree to the following:

For all orders of merchandise shipped worldwide:

• All sales are FINAL and all charges from those sales are non-refundable. We have a strict NO REFUND POLICY for all merchandise.
• All merchandise listings have sizing charts and clear product descriptions. Before you finalize your purchase, make sure that your order is for the correct item, quantity and size.
• All orders are shipped to the address you provided on your order entry. We do not verify addresses. To avoid any delivery issues, make sure your shipping address is valid and entered correctly. You will be responsible for the cost of re-delivery for any orders returned to us by the shipping carrier due to an insufficient address / incorrect address / unclaimed address / customer delivery refusals or any other address-related delivery issues. Upon return of the non-delivered product, we will attempt to contact you via the email address listed on your order. If we do not hear back from you within 30 days of receipt of such merchandise, or we do not receive funds for re-shipment, such merchandise will not be re-shipped and no refund will be provided.
• Once your order is shipped, you will receive a tracking number for the shipment by email to the address you provided during checkout. We have no control of items once they are in the shipping carrier’s possession, and are not responsible for damaged, lost or stolen packages. Claims with shipping carriers are solely your responsibility.
• All merchandise goes through multiple quality control steps before shipping. In the unlikely event of receipt of defective merchandise, the issue must be reported within 7 days of carrier delivery. Initiate a support ticket request by contacting us at the “HELP CENTER & FAQ” link on the website Rawvana.com. Support will be provided on a per-case basis and further information on the defect will be requested from you and must be provided to us. Items must be new, unused and in unwashed condition.

For merchandise with a “ship to” address within the USA only:

• To exchange merchandise, initiate a support ticket request by contacting us at the “HELP CENTER & FAQ” link on the website Rawvana.com within 7 days of carrier delivery. Support will be provided on a per-case basis. Do not ship merchandise back for exchange without prior written approval.
• Shipping fees for exchanges are your responsibility for both directions (from your location to our mailing address and from our mailing address back to your location).
• Items approved for exchange must be shipped back to us in weather-proof packaging and with a trackable shipping service.
• Approved merchandise for exchange must be new, unused and in unwashed conditions. Upon receipt and inspection, merchandise found to be used, not new, washed or damaged in transit will not qualify for an exchange. Any merchandise failing inspection due to any of these issues will be shipped back to the customer after funds have been paid for re-delivery.
• Once we receive the approved exchange product, we will email you the status of your exchange. If we do not hear back from you (for approved exchanges), or we do not receive funds for re-shipment (of exchanged merchandise or merchandise that failed the exchange inspection) within 7 business days of this email, such merchandise will not be exchanged and no refund will be provided.
• Price differences on exchanged merchandise must be paid by you before shipping.
• Approved exchange requests will be strictly for identical available items only. Exchanges for non-identical items, such as different item types or designs, will not be approved. Additionally, if your item originally purchased is sold out at the time of your exchange request, the request will not be approved.
• Items purchased on clearance will not quality for an exchange.
• Merchandise may be exchanged only once. No exchange will be approved for merchandise we have already sent to you as an exchange.

For merchandise with a “ship to” address outside the USA:

• All sales are final. No exchange requests will be approved or accepted.
• None of the qualifying terms for shipments within the USA will apply to international shipments.
• Your destination country may assess customs duties, taxes or import fees before or upon delivery. You are solely responsible for payment of any such duties, taxes or import fees.

User’s Acknowledgment and Acceptance of Terms

The Rawvana website and various related products and services are provided by Rawvana, Inc., a California corporation (“Rawvana,” “we,” “us” or “our”). These Terms of Use (the “Terms of Use”) govern your access to and use of the rawvana.com website (the “Website”) and the purchase of all products and services provided via the Website. The term “you” or “your” shall refer to any person or entity who views, uses, accesses, browses or submits any content or material to the Website. Access to the Website is subject to these Terms of Use and the Privacy Policy available on the Website. As used in these Terms of Use, references to our “Affiliates” include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this Website and/or its contents.

THIS TERMS OF USE APPLIES TO ALL VISITORS AND USERS OF THE WEBSITE AND BY VISITING OR USING THIS WEBSITE YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS OF USE, PLEASE EXIT THE WEBSITE IMMEDIATELY.  

Description of Products and Services

We make various products available on this Website including, but not limited to, eBooks, apparel, etc. Fees for the various products and services are described elsewhere in this Website. We reserve the sole right to either modify or discontinue the Website, including any features therein, at any time with or without notice to you. We shall not be liable to you or any third party should we exercise such right. Modifications may include, but are not limited to, changes in the pricing structure or the addition of fee-based services. Any new features that augment or enhance the then-current services on this Website shall also be subject to these Terms of Use.

You understand and agree that temporary interruptions of the services available through this Website may occur as normal events. You further understand and agree that we have has no control over third party networks you may access in the course of the use of this Website, and therefore, delays and disruption of other network transmissions are completely beyond our control. You understand and agree that the services available on this Website are provided “AS IS” and that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.

Payment of Fees

If you purchase a product and/or subscribe to a service on this Website that requires payment of a fee, you agree to pay all fees associated with such product and/or service. All information that you provide to us, including your credit card information, is subject to the Privacy Policy. For all purchases, your credit card will be charged by a third party payment service who will transfer and deliver the funds to us at the time of purchase. If your payment to us is returned for any reason, you authorize us to continue billing your credit card on file and seek payment by another method until payment is received.

We use a third party payment service in lieu of directly processing your credit card information. By submitting your credit card information, you grant us the right to store and process your information with the third party payment service, which it may change from time to time; you agree that we will not be responsible for any failures of the third party payment service to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider’s terms of service. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

Website Content

You have a personal, non-transferable, non-exclusive right to access and use the Content of this Website subject to these Terms of Use. The term “Content” means all information, text, images, data, links, software, or other material accessible through the Website, whether created by us or provided by another person for display on the Website.

The Content may contain typographical errors, other inadvertent errors or inaccuracies. We reserve the right to make changes to document names and content, descriptions or specifications of products or services, or other information without obligation to issue any notice of such changes.

You may view, copy, download, and print Content that is available on this Website, so long as the Content is used solely for internal informational purposes only. No part of this Website or its Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose.

Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Website or any Content displayed on this Website, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms of Use; or (b) with our prior written permission or the permission of such third party that may own the trademark or copyright of material displayed on this Website.

Conduct on Website

Your use of this Website is subject to all applicable laws and regulations and you are solely responsible for the contents of your communications through this Website. You shall not, and shall not permit any third party to, take any action or upload, download, post, submit or otherwise distribute or facilitate distribution of any Content on this Website, that:

1. Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;

2. Victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;

3. Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;

4. Constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;

5. Contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or

6. Impersonates any person or entity, including any of our employees or representatives.

Third Party Sites and Information

This Website may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the Website or party by us, or any warranty of any kind, either express or implied.

In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by us of that third party or of any product or service provided by that third party. Likewise, a link to any third party website does not imply that we endorse or accept any responsibility for the content or use of such website. We do not endorse, warrant or guarantee any product or service offered by any third party through an online discussion forum or chat room accessible through this Website and will not be a party to or in any way monitor any transaction involving any third party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you are responsible for exercising appropriate judgment and caution.

Intellectual Property Information

Unless otherwise noted, all Content contained on this Website is the property of Rawvana and/or its Affiliates or licensors, and is protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. Product names are trademarks or registered trademarks of their respective owners.

We do not claim ownership of Content submitted by users without compensation by Rawvana and with the expectation that such Content will be made publicly accessible through our Website. By submitting such Content, however, you agree to grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, distribute, reproduce, modify, adapt, create derivative works from, and publicly perform or display such Content. This license shall remain in effect until we delete the Content from our systems.

We respect the intellectual property of others, and we ask you to do the same. If you or any user of this Website believes its copyright, trademark or other property rights have been infringed by a posting on this Website, you or the user should send notification to our Designated Agent immediately. To be effective, the notification must include:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

2. Identification of the copyrighted work claimed to have been infringed;

3. Information reasonably sufficient to permit us to contact the complaining party, such as address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted;

4. Identification of the material that is claimed to be infringing or to be subject to infringing activity and that is to be removed and information reasonably sufficient to permit us to locate the materials;

5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, agent, or the law; and

6. A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringing.

Pursuant to the Digital Millennium Copyright Act, 17 U.S.C.A. Sec. 512(c), our Designated Agent for Notice of claims of copyright infringement can be reached as indicated below. Service of repeat infringers of copyright or of users about whom repeat claims of copyright infringement are received will be terminated.

Designated Agent for Claimed Infringement:
Rawvana Inc.
302 Washington St. Suite 802
San Diego CA 92103
+1 (858) 707-5494
Email contact: click here and choose Public Relations & Media Inquiries

Your acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may immediately remove the identified materials from our Website without liability to you or any other party and that the claims of the complaining party and the party that originally posted the materials will be referred to the United States Copyright Office for adjudication as provided in the Digital Millennium Copyright Act.

Disclaimer of Warranties

ALL MATERIALS AND SERVICES ON THIS WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT, SECURITY OR ACCURACY. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT: (A) THE SERVICES AND MATERIALS WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION PURCHASED OR OBTAINED BY YOU FROM THE WEBSITE FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.

THIS WEBSITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS WEBSITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS WEBSITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES.

THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY MATERIALS THROUGH THIS WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability

Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms of Use and your use of this Website shall be limited to the amount you paid us for the products or services on the Website during the one-month period before the act giving rise to the liability.

IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEBSITE OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THIS WEBSITE. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification

By using this Website you agree to indemnify, hold harmless and defend Rawvana and its Affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys’ fees, resulting directly or indirectly from a claim by a third party that arises in connection with (i) use of this Website, (ii) the purchase of any products or services through this Website, (iii) your violation of any term of these Terms of Use; or (iv) your violation of any third party right, including without limitation any copyright, property, or privacy right.

International Use

Although this Website may be accessible worldwide, we make no representation that materials on this Website are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this Website is void where prohibited.

Termination of Use

We may terminate any user’s access to our Website, in our sole discretion, for any reason and at any time, with or without prior notice. It is our policy to terminate users who violate these Terms of Use, as deemed appropriate in our sole discretion. You agree that we are not liable to you or any third party for any termination of your access to our Website.

Governing Law and Disputes

These Terms of Use shall be governed by and construed in accordance with the laws of the State of California. Any dispute relating in any way to your visit to, or use of, the Website, to the products or services you purchase through the Website, or to your relationship to Rawvana shall be submitted to confidential arbitration in San Diego, California; provided, however, that to the extent that you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of California. You hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non-conveniens with respect to, venue and jurisdiction in the state and federal courts of California. Arbitration under these Terms of Use will be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association. The arbitrator’s award will be final and binding and may be entered into as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms of Use will be joined to an arbitration involving any other party subject to this Terms of Use, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of this Website or these Terms of Use must be filed within one (1) year after such claim of action arose or be forever banned.

Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award.

YOU AND RAWVANA AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Rawvana agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

Notices

Except as explicitly stated otherwise, any notice required or permitted by this Terms of Use must be in writing. Any notice to Rawvana must be given by postal mail to the address above. Any notice to you may be given: (1) to the email address you provide to Rawvana, in which case notice will be deemed sufficient 24 hours after the email is sent unless the sending party is notified that the email address is invalid; or (2) by certified mail, postage prepaid, return receipt requested, to the last mailing address you provided to Rawvana, in which case notice will be deemed sufficient three days after the mailing date.

Minors

The products or services on the Website are available only to, and may only be purchased by, individuals who are 18 years and older who can form legally binding contracts under applicable law.

Entire Agreement

These Terms of Use constitute the entire agreement and understanding between the parties relating to the subject matter herein. We may, at our sole discretion and without notice, revise these terms at any time by updating this posting.

Miscellaneous

We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation. These Terms of Use are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms of Use and neither party has any authority of any kind to bind the other in any respect. Our failure to enforce any part of these Terms of Use shall not constitute a waiver of our right to later enforce that or any other part of these Terms of Use. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms of Use to be binding, we must provide you with written notice of such waiver through one of our authorized representatives. If any part of these Terms of Use is held to be unlawful, void, or unenforceable, that part will be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Modifications to Terms of Use

We may change the Terms of Use at any time for any reason by updating this posting. You are responsible for periodically reviewing these Terms of Use for revisions. Changes in the Terms of Use will be effective when posted. If we make a material change, we will notify you here in this Terms of Use or by any other means we deem appropriate. We may determine, in our sole discretion, in good faith, what constitutes a “material change” using common sense and reasonable judgment. Your use of the Website after we have modified this posting will constitute your acceptance of any changes.

Contact

You may contact us via the form here, choose Public Relations & Media Inquiries

Effective Date of Terms of Use: March 1st, 2017